Every Item Tracked. Every Step Documented.
Trinity's pack-out process is built around accountability and care — ensuring that every item is coded, labelled, and documented from the loss site to our secure facility with a complete chain of custody.
A defined sequence, led by your project manager.
A Trinity pack-out begins with your dedicated project manager conducting an initial on-site inspection to assess the scope of contents and plan the pack-out approach.
Inventory Before Pack-Out
Every item is inventoried, photographed, and evaluated for its disposition on-site before any packing begins.
Coding & Labelling
Each item and each packed container receives a unique code that links it to the master inventory.
Careful Packing & Handling
Professional packing materials and techniques appropriate to each item's category.
Secure Transport
All contents transported in Trinity's own vehicles with documented chain of custody.
A verifiable record at every stage.
From the moment an item is packed at the loss site to the moment it is returned to the policyholder, Trinity maintains a documented chain of custody. The claims file has a verifiable record of where every item has been and who handled it at each stage.
Pack-Back: Restoring the Policyholder's Home.
When the insured's home is ready for move-in, Trinity doesn't just deliver boxes to the front door. Our team returns every item to its original location — placed back exactly as it was before the loss.
This is possible because of the detailed photo documentation captured during our initial inventory and pack-out. Our team photographs not just the items themselves, but their placement within the home — inside drawers, closets, cabinets, shelving, and storage areas. When it's time for pack-back, those photographs serve as the reference guide, allowing our team to restore the home to its pre-loss state down to the arrangement of individual rooms and the contents of individual drawers.
For the policyholder, this transforms what is often the most overwhelming part of the claims experience into a seamless return to normalcy. For the adjuster and the carrier, it means a smoother claim closure, a satisfied insured, and one less source of friction at the end of the file.
Professional, compassionate, and communicative on-site.
We understand that a pack-out is often one of the most stressful moments in a policyholder's claim experience. Trinity's team is trained to be professional, compassionate, and communicative on-site.